Corporate Case Study: coaching at OneFamily
In July 2022, I was invited to offer a series of one-to-one coaching sessions for staff OneFamily.
OneFamily run a monthly programme of enrichment and well-being for their staff. Their topics for July were building connection and finding purpose. They approached me and asked me to offer coaching around these topics.
Sessions were delivered online, allowing staff from around the country to book sessions within their working day. Staff were able to use a booking calendar to choose sessions that fit around their own appointments.
The clients I met were looking to resolve challenges like
developing confidence
finding fulfilment at work and home
professional and career development
remote working
personal well-being
resolving long-standing mental or emotional blocks.
The main benefit to OneFamily has been the ongoing well-being and engagement of their staff. Having a professional coach offer personalised, one-to-one sessions was received very positively by staff.
In addition, I provided a report to OneFamily with my observations following the coaching sessions, including the strengths (and a couple of risk factors) that I noticed in their working culture.
Comments left by staff:
“...it has straight away removed some mental blockages and unlocked new behaviours literally instantly”
“Alexander is really easy to talk to. He makes you feel comfortable to talk about any topic. He is optimistic and practical, which is probably what I needed for the session, a brighter point of view. I thoroughly enjoyed my session.”
“His insight enabled me to understand and make sense of issues that I have been grappling with for the majority of my life, whilst giving me helpful tools that I will use to move forward positively. Thank you for an extremely useful session.”
“Just to say Alexander facilitated an open and nurturing environment which helped get the best out of me. I really found the session enlightening.”
A tailored experience…
Having agreed on the details of the programme, OneFamily staff were provided with a customised landing page on my website, which contained all the information they would need along with an easy-to-use booking calendar to pick the date and time of their online coaching session.
The booking process was straight-forward and confidential.OneFamily used their internal communication to promote this offering to their staff, and provide the link to the landing page.
As each client booked their session they received a confirmation email. This also asked them to complete a pre-session consultation form (online), and provided the link for the coaching session itself.
Clients found it easy to log into their online sessions, and each had 50 minutes of intensive, personalised coaching related to their chosen topic.
Measuring success…
Clients were asked to give anonymous feedback.
All scores are out of 5.
Ease of booking & attending
Learning point: some clients were impacted by technical issues with the corporate firewall. These were quickly resolved, but caused some initial confusion.